Passengers using prearranged transportation at Southwest Florida International Airport can meet their chauffeur at the assigned baggage belt or beside the Flight Information Display Screens at the bottom of the escalators. Meet-and-greet service takes place on the terminal’s lower-level baggage-claim area.
Your reservation instructions will confirm where to meet your chauffeur and what to do after collecting your luggage. Keep your mobile phone turned on after landing so you can receive any pickup updates.
Where Is the RSW Meet-and-Greet Area?
All meet-and-greet activity for prearranged transportation takes place on the lower level of the terminal in the baggage-claim area.
Depending on the instructions for your reservation, your chauffeur may meet you:
- At the baggage belt assigned to your arriving flight
- Beside the Flight Information Display Screens
- At another designated location stated in your pickup instructions
The Flight Information Display Screens are located at the bottom of the escalators leading into baggage claim.
Do not leave the terminal or cross toward the parking garage unless your reservation instructions direct you to another pickup location.
For airport-specific transportation information and reservations, visit ALD Limo’s RSW Airport car service page.
What Should I Do After My Flight Lands?
Follow these steps after arriving at RSW:
- Turn on your mobile phone.
- Exit the aircraft and follow signs for baggage claim.
- Check the monitors for your assigned baggage belt.
- Collect all checked luggage.
- Review the pickup instructions included with your reservation.
- Check for a call or text from your chauffeur or dispatch.
- Proceed to the stated meeting location.
- Confirm the chauffeur’s identity before leaving the terminal.
Keep the telephone number entered with the reservation available throughout the pickup process.
If someone else made the reservation, make sure the passenger has the pickup instructions and relevant contact information before the flight departs.
How Will I Recognize My Chauffeur?
Your reservation instructions should explain how the chauffeur will identify you and where the meeting will occur.
A chauffeur providing meet-and-greet service may be holding a sign displaying:
- The passenger’s last name
- The reservation name
- A company or group name
- Other identification arranged in advance
Before leaving with anyone, confirm that the chauffeur knows the name associated with your reservation and the correct destination.
If you cannot immediately locate your chauffeur, remain in the agreed meeting area and contact ALD Limo. Walking through the terminal or leaving for another area can make it more difficult for both parties to connect.
Should I Call Before Collecting My Luggage?
Follow the instructions provided with your reservation.
Unless specifically instructed otherwise, proceed to baggage claim and collect your checked luggage before reporting that you are ready. Airport pickup timing often depends on when every passenger and bag is prepared to leave.
Contact ALD Limo promptly if:
- Your baggage is delayed
- A suitcase is missing
- You must visit the airline’s baggage-service office
- Your group is separated
- You require unexpected mobility assistance
- You cannot locate the assigned baggage belt
- Your telephone number has changed
A baggage problem can take considerable time to resolve. Informing dispatch prevents confusion about why you have not reached the meeting point.
What if I Only Have Carry-On Luggage?
Passengers traveling only with carry-on bags can proceed directly toward the baggage-claim level and follow their reservation instructions.
Do not assume that skipping baggage collection changes the meeting location. Your chauffeur will follow the pickup arrangement attached to the reservation.
Keep your phone available and notify ALD Limo if you arrive at the meeting point earlier than expected.
What if My Flight Arrives Early or Late?
Provide the correct airline and flight number when reserving transportation. This allows ALD Limo to monitor the scheduled arrival.
Flight monitoring helps with ordinary changes to the flight listed on your reservation, but you should contact ALD Limo if:
- The airline changes your flight number
- You miss a connection
- Your original flight is canceled
- You are rebooked on a different airline
- You arrive on a different date
- Your party is divided between multiple flights
- Your arrival airport changes
Tracking the original flight does not automatically reveal a completely new itinerary. Send updated information as soon as the airline changes your travel plans.
What if My Phone Does Not Work After Landing?
Connect to the airport’s available Wi-Fi if you cannot use your cellular service.
You can also:
- Restart your phone after landing
- Check whether airplane mode is still enabled
- Review email or text messages sent before the flight
- Ask another member of your party to contact ALD Limo
- Use the contact information shown on your reservation
- Remain at the designated meeting point
Do not borrow an unfamiliar phone and leave a message without clearly stating the passenger name, reservation name and callback method.
For an international traveler without active U.S. service, arranging a working communication method before departure can make the airport meeting easier.
What Happens if My Luggage Is Missing?
First, notify your chauffeur or ALD Limo that the airline has delayed or misplaced your bag.
Then follow the airline’s instructions for reporting missing luggage.
Send an update if you must remain at the baggage-service office. Do not wait silently for an extended period because your chauffeur may reasonably believe that you have not arrived or cannot be located.
If the airline plans to deliver the luggage later, confirm the delivery address directly with the airline. You may be able to continue to your destination rather than remain at the airport, depending on the circumstances.
Can My Chauffeur Help With Luggage?
Yes. Your chauffeur can assist with moving luggage from the meeting area to the vehicle.
Provide an accurate luggage count before travel so the assigned vehicle has suitable capacity. Include:
- Full-size suitcases
- Carry-on cases
- Backpacks
- Strollers
- Golf bags
- Wheelchairs or mobility equipment
- Child seats brought by passengers
- Other oversized items
A vehicle that has enough seats for your party may not have enough room for every bag. Passenger and luggage capacity should be considered separately.
Where Is the Ground Transportation Information Booth?
RSW’s Ground Transportation Information Booth is located on the first floor of the parking garage, on the sidewalk across from terminal Doors 5 and 6.
The booth can assist travelers with general ground-transportation information. However, passengers with an ALD Limo reservation should first follow the instructions supplied with that reservation.
The booth is not the standard meet-and-greet location. Prearranged meet-and-greet activity occurs inside the lower-level baggage-claim area.
Is RSW the Same as Fort Myers Airport?
Yes. Southwest Florida International Airport uses the airport code RSW and is commonly called Fort Myers Airport.
Confirm that your reservation shows:
Southwest Florida International Airport (RSW)
Do not confuse it with Page Field, which is a separate airport in Fort Myers.
Providing the correct airport, airline and flight number helps prevent pickup errors.
Where Can I Travel From RSW?
ALD Limo provides private transportation from RSW to destinations throughout Southwest Florida.
Popular trips include:
- Naples
- Bonita Springs
- Fort Myers
- Cape Coral
- Sanibel Island
- Captiva Island
- Marco Island
- Punta Gorda
- Sarasota
- Venice
Travelers going south can reserve direct RSW-to-Naples airport transportation to a hotel, resort, vacation rental, condominium or private residence.
Passengers staying closer to the airport can view RSW-to-Bonita Springs car service.
What Information Should I Provide When Booking?
Provide complete and accurate information with your reservation:
- Passenger name
- Mobile telephone number
- Airline
- Flight number
- Flight origin
- Scheduled arrival date and time
- Number of adults and children
- Number of checked suitcases
- Number of carry-on bags
- Child-seat requests
- Accessibility requirements
- Complete destination address
- Hotel, resort, building or community name
- Gate and unit information
- Requested stops
- Oversized luggage or equipment
If your trip includes a connecting flight, enter the flight that actually lands at RSW—not the first flight of the day.
RSW Arrival Checklist
Before leaving for the airport that begins your trip, confirm that:
- Your reservation lists RSW as the arrival airport
- The correct arriving flight number is included
- The passenger’s mobile number is on the reservation
- The phone will work after landing
- Every passenger has the pickup instructions
- The luggage count is accurate
- Child-seat requests are documented
- Your destination address is complete
- Gate or building instructions are included
- You know whom to contact if the itinerary changes
Taking a screenshot of the pickup instructions before boarding can be helpful if internet access is limited after landing.
Frequently Asked Questions
Does my chauffeur meet me inside RSW Airport?
For meet-and-greet service, the chauffeur meets passengers inside the terminal on the lower-level baggage-claim area. Follow the exact instructions included with your reservation.
Will my chauffeur meet me at my baggage belt?
Prearranged transportation passengers may meet their chauffeur at the assigned baggage belt or beside the Flight Information Display Screens at the bottom of the escalators.
Should I go outside after collecting my luggage?
Do not go outside unless your pickup instructions direct you there. Review the reservation details and communicate with your chauffeur or dispatch before changing locations.
What should I do if I cannot find my chauffeur?
Remain at the designated meeting point, check your phone and contact ALD Limo. Do not continue moving between different areas of the terminal.
Does ALD Limo track arriving flights?
ALD Limo monitors the flight number entered with the reservation. Contact the company if your airline changes the flight number or moves you to a different itinerary.
What if the airline delays my luggage?
Contact ALD Limo before beginning a lengthy baggage-service process. Explain the delay and provide updates so your chauffeur knows where you are.
Can the chauffeur meet an elderly passenger or minor?
Special meeting or assistance requirements should be discussed before booking. Airlines have separate rules for unaccompanied minors and airport assistance, and a transportation reservation does not replace those services.
Make Your RSW Airport Pickup Easier
Your RSW pickup will be easier when the correct flight, mobile number, passenger count and destination are included with the reservation.
After landing, turn on your phone, proceed to baggage claim, collect your luggage and follow the supplied meeting instructions. Prearranged transportation passengers generally meet their chauffeur at the assigned baggage belt or near the Flight Information Display Screens at the bottom of the escalators.
Reserve private transportation at Southwest Florida International Airport.
