Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

ALD Limo Corp. (“ALD Limo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit aldlimo.com, request a quote, make a reservation, communicate with us, or use our transportation services.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Your name, email address, telephone number, billing address, and other contact information.
Reservation information, including pickup and drop-off addresses, dates, times, flight information, vehicle preferences, passenger information, and special service requests.
Transaction information, including amounts charged, payment status, refunds, disputes, and limited payment-related details supplied by our payment processor.
Communications you send through website forms, email, telephone, or text message.
Customer-account information if you create or use an online account.
Technical information, including your IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from your IP address, and website interactions.
Cookie identifiers, analytics information, and advertising interactions collected through Google, Cloudflare, and similar technologies.

If you make a reservation for another passenger, you may provide that passenger’s name, telephone number, flight information, and trip details. Please provide another person’s information only when you are authorized to do so.

How We Collect Information

We may collect information:

Directly from you when you request a quote, make a reservation, contact us, create an account, or use our services.
From another person making a reservation on your behalf.
Automatically through cookies, website analytics, advertising technologies, security tools, server logs, and similar technologies.
From service providers that support our booking, payment, communication, security, and advertising activities.

How We Use Information

We may use personal information to:

Provide quotes and process reservations.
Arrange, manage, and complete transportation services.
Communicate reservation confirmations, receipts, chauffeur information, trip updates, and service notices.
Respond to customer-service requests.
Process payments, refunds, disputes, and chargebacks.
Maintain customer accounts and reservation histories.
Personalize and improve our website and services.
Measure website traffic, advertising performance, and customer interactions.
Conduct advertising and remarketing campaigns.
Request customer feedback and reviews.
Detect fraud, spam, misuse, security threats, and technical problems.
Maintain business, accounting, tax, insurance, and legal records.
Comply with applicable laws and enforce our agreements.

Reservations and Limo Anywhere

Online reservations are processed through MyLimoBiz and Limo Anywhere, services provided by Fullsteam Software Holdings LLC, doing business as Limo Anywhere.

Information entered into the reservation system may be collected and processed by Limo Anywhere and its affiliated Fullsteam companies to provide booking, customer-account, communication, dispatch, and payment services.

Your use of those services may also be governed by the applicable Limo Anywhere and Fullsteam privacy policies.

Payment Processing

Payments are processed through Limo Anywhere Pay, which is powered by Fullsteam.

Payment-card information is submitted directly to the payment platform and its associated financial-service providers. ALD Limo may receive transaction information such as the payment amount, authorization status, transaction identifier, payment method, and limited card details needed to manage your reservation.

We do not intend to store complete payment-card numbers on the ALD Limo website. Payment processors maintain their own privacy, security, and data-retention practices.

Email and Text Messages

We use Limo Anywhere to send reservation confirmations, payment receipts, trip updates, chauffeur information, customer-service messages, and other service-related communications by email or text message.

Message frequency varies based on your reservations and interactions with us. Standard message and data rates may apply.

You may reply STOP to an eligible text message to stop future nonessential text messages from that sending number. You may reply HELP for assistance.

Opting out of text messages may prevent us from sending certain trip updates by text, but it does not cancel an existing reservation.

You may unsubscribe from promotional emails using the unsubscribe link included in the message. We will process applicable marketing-email opt-out requests within the period required by law. We may continue sending transactional or service-related messages concerning active reservations, payments, safety matters, or your customer account.

We do not sell mobile telephone information. Mobile opt-in information and text-message consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to service providers that help us deliver messages and transportation services.

Consent to receive marketing text messages is not a condition of purchasing transportation services.

Cookies and Similar Technologies

We and our service providers may use cookies, tags, pixels, and similar technologies to operate and secure the website, remember preferences, understand website usage, measure advertising performance, and deliver relevant advertising.

These technologies may include:

Essential cookies required for website functionality, security, reservations, and user preferences.
Analytics cookies used to understand website traffic and visitor interactions.
Advertising cookies used to measure advertisements, create remarketing audiences, and display relevant ads.
Embedded-content cookies associated with Google Maps, Google Reviews, and other third-party content.
Security cookies and signals used by Cloudflare to identify malicious or automated traffic.

You can restrict or delete cookies through your browser settings. Blocking certain cookies may affect website features, reservations, maps, security checks, or other embedded content.

Google Services

We may use Google Analytics, Google Tag Manager, Google Ads conversion tracking, Google Ads remarketing, Google Maps, and Google Reviews.

Google may collect information through cookies and similar technologies, including device information, IP address, website activity, advertising interactions, and approximate location information. Google may process this information according to its own privacy policies and account settings.

You can learn more about how Google uses information from websites that use its services at:

https://policies.google.com/technologies/partner-sites

You can manage certain Google advertising preferences at:

https://adssettings.google.com

Cloudflare and Bot Protection

We use Cloudflare to help deliver, secure, and protect our website. Cloudflare may process technical and network information such as your IP address, browser and device information, request data, security signals, and cookies necessary to identify and block malicious activity.

We may use Cloudflare Turnstile on website forms to distinguish legitimate visitors from automated traffic and prevent spam, fraud, and abuse.

Turnstile may evaluate technical signals such as your IP address, browser information, user-agent data, TLS characteristics, and the website page where the security check appears. Cloudflare processes this information according to its own privacy policies.

You can learn more about Cloudflare Turnstile’s privacy practices at:

https://www.cloudflare.com/turnstile-privacy-policy

Embedded Maps and Reviews

Pages on our website may contain Google Maps and Google Reviews.

When you view or interact with this content, Google may receive technical information about your device and your interaction with the embedded service. Embedded content is governed by the privacy practices of the company providing that content.

How We Disclose Information

We may disclose information to:

Limo Anywhere, MyLimoBiz, Fullsteam, and associated booking and payment providers.
Chauffeurs, dispatch personnel, and transportation partners when reasonably necessary to provide the requested service.
Website hosting, security, content-delivery, analytics, advertising, email, and SMS providers.
Banks, card networks, payment processors, fraud-prevention providers, and financial institutions.
Accountants, insurers, attorneys, consultants, and other professional advisers.
Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law.
A purchaser, successor, or other party involved in a merger, acquisition, financing, reorganization, or sale of some or all of our business assets.

We do not sell personal information for money. Our use of analytics, advertising cookies, and remarketing services may be considered “sharing” or targeted advertising under certain privacy laws.

Data Retention

We retain information for as long as reasonably necessary to:

Provide transportation services and maintain reservation records.
Process payments, refunds, disputes, and chargebacks.
Satisfy accounting, tax, insurance, contractual, and legal requirements.
Resolve complaints and enforce agreements.
Prevent fraud and protect our business.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal or business requirements.

Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. You should use caution when transmitting information electronically and contact us if you believe your information or account has been compromised.

If a data breach occurs, we will provide notifications as required by applicable law.

Your Privacy Choices

You may contact us to request that we:

Provide information about the personal information we maintain about you.
Correct inaccurate contact or customer-account information.
Delete certain personal information, subject to applicable legal, financial, operational, and recordkeeping requirements.
Stop sending promotional emails or eligible text messages.

We may need to verify your identity before completing a request.

Certain information may need to be retained when it relates to an active reservation, payment dispute, fraud-prevention measure, legal obligation, or legitimate business recordkeeping requirement.

To submit a privacy request, email info@aldlimo.com or call 855-799-5466.

Do Not Track Signals

Some web browsers provide a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal.

You can manage cookies and certain advertising preferences through your browser and Google advertising settings.

California Visitors

California residents may request information about the categories of personal information we collect, the purposes for which it is used, and the categories of service providers or other parties to whom it is disclosed.

The categories of information we collect and the parties to whom it may be disclosed are described throughout this Privacy Policy.

You may contact us to request access to, correction of, or deletion of personal information. Whether a particular request applies will depend on applicable law and any permitted exceptions.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

A parent, guardian, school, or other authorized adult may provide passenger information when arranging transportation for a minor. If you believe a child has submitted personal information to us without appropriate authorization, please contact us.

Third-Party Websites

Our website may link to websites and services operated by other companies. We are not responsible for the content, security, or privacy practices of third-party websites.

Review the applicable privacy policies before submitting personal information to a third-party website or service.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, technologies, or legal obligations change.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method when required.